Refund Policy

1 General Provisions

1.1 Refunds will be made at our discretion and on the terms and conditions set out below. By booking a service or purchasing a product you agree to this policy.

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2. Refunds for services
2.1 Unsatisfactory Services: If you are not satisfied with the service, please let us know within 24 hours of your appointment. We will make reasonable efforts to resolve your concerns, such as:

Providing a free correction.

Providing a partial or full refund if correction is not possible.

2.2 Payment arrangements: All payments are made on completion of the service. Online payment or prepayment options are not available.

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3. Product Returns
3.1 Unused Products: products may be returned within 14 days of purchase if unopened, unused and in original packaging. Proof of purchase is required.

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4. Gift Cards and Vouchers
4.1 Gift cards are non-refundable and cannot be exchanged for cash.
4.2 If a service paid for with a gift card cannot be provided, the balance on the card remains for future use.

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5. Contact Us

For any questions regarding refunds, please contact:

Phone: +351 913 019 230

Email: skaytar21@gmail.com

Address: Rua dos Vanzeleres 248, Porto

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